Monday, September 27, 2010
What to do if someone cancels
If you work with someone who was signed up for a computer class and has left a deposit who needs to cancel, you need to mark them as canceled and then do one of two things:
1. If the class teacher is Karen V then you need to alert her and she will call the waiting list people.
2. If the class teacher is someone not on the staff you will need to make the call to people on the waiting list.
Here is what to do
1. Call the first person on the waiting list.
2. If they are not available and you leave a message write next to their name LM and the date and your initials. Remember to ask them in your message to call ASAP to let you know if they can attend. The waiting list person does not have to come in leave a deposit.
3. If the person says no then write no next to their name and call the next person. (You may not be the original person who made the 1st call and left the message if you take the no call then you should call the next person on the list and follow step one, two or three.)
4. If the person says yes then write yes next to their name so the teacher knows who is expected.
If Karen V is not available to make calls because she is not working then if you took the cancellation you should follow the directions above to fill the free spot.
The persons deposit should be returned if they come to cancel in person, remember it must be more than the day before class. If they called in to cancel the deposit should be left in the envelop with a note that the person should have it returned to them. The teacher if not Karen V can leave the money for Madelyn.
Pat
1. If the class teacher is Karen V then you need to alert her and she will call the waiting list people.
2. If the class teacher is someone not on the staff you will need to make the call to people on the waiting list.
Here is what to do
1. Call the first person on the waiting list.
2. If they are not available and you leave a message write next to their name LM and the date and your initials. Remember to ask them in your message to call ASAP to let you know if they can attend. The waiting list person does not have to come in leave a deposit.
3. If the person says no then write no next to their name and call the next person. (You may not be the original person who made the 1st call and left the message if you take the no call then you should call the next person on the list and follow step one, two or three.)
4. If the person says yes then write yes next to their name so the teacher knows who is expected.
If Karen V is not available to make calls because she is not working then if you took the cancellation you should follow the directions above to fill the free spot.
The persons deposit should be returned if they come to cancel in person, remember it must be more than the day before class. If they called in to cancel the deposit should be left in the envelop with a note that the person should have it returned to them. The teacher if not Karen V can leave the money for Madelyn.
Pat
# posted by Pat Kennedy-Grant : 12:07 PM
