Tuesday, December 01, 2009
No overdure or almost due messages
As has happened before, with the upgrade came the cessation of the email overdue and almost due notices. Rosalie is now on the case.
Please feel free to explain to any patron who calls or comes in with a complaint, that with the upgrade came this small problem and we are fixing it. If they want you to waive their fines or at least reduce them please feel free to do so for anything due after November 19, the day of the upgrade.
I do not encourage you to offer this relief unless the patron brings it up and seems to think they deserve it because we didn't notify them of almost due. Judge the situation and do what you think is right. Remember if you respond affirmatively to one request and relieve the patron of a fine you should continue that practice when another patron asks for the same relief, because they have been part of the same situation.
Pat
Please feel free to explain to any patron who calls or comes in with a complaint, that with the upgrade came this small problem and we are fixing it. If they want you to waive their fines or at least reduce them please feel free to do so for anything due after November 19, the day of the upgrade.
I do not encourage you to offer this relief unless the patron brings it up and seems to think they deserve it because we didn't notify them of almost due. Judge the situation and do what you think is right. Remember if you respond affirmatively to one request and relieve the patron of a fine you should continue that practice when another patron asks for the same relief, because they have been part of the same situation.
Pat
# posted by Pat Kennedy-Grant : 11:26 AM
