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Monday, September 14, 2009

And so we begin the winter of our discontent....Big time patron renewals

September 15th a day that will live in infamy! All 2800 patrons that we postponed their expiration date to September 15 now have to be dealt with. To lessen the pain, I parceled up the group, and now blocks of patrons will expire on set dates out to the end of February 2010. It still will mean a lot of renewals, angry patrons, phone calls, etc. We WILL get through this!
RB

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