Thursday, January 31, 2008
Thursday, January 31, 2008
Well the new Polaris program is up and running. Everyone did a fantastic job yesterday working with limited services but still giving the best service around. We even had a staff member call the Bookworm to see if a book was available for purchase to save the patron a trip to another library.
A couple of things to note. The only thing that wasn't uniform was the taking of phone numbers for patrons. I did use the phone number on three occassions so I was happy that they were there. I think the next time it is imperitive that we all take them down they do help to identfy people who call and give their name which may not be the name on the card and also if the card number does not scan correctly which happened atleast once. All in all things went very smoothly. I would say I only had maybe 5 problems with all the information we scanned and took over the phone. That is fantastic. It is all because of the care and diligence in collecting information that you showed.
Here are the things that turned out to be minor problems that we can easiliy avoid the next time
There were 3 non bernardsville barcodes scanned, we had a wrong first name for the card number, and a card scanned incorrectly so I looked the patron up by the name you typed in. It really all worked well. There was just enough information and everything was easy to follow.
If you have any problems reported from Patrons please let me know. I don't anticipate any. I deducted the days fines if I renewed and adjusted accounts where necessary if I saw a problem.
One last thing. While using the upgrade, please jot down anything that seems to be irregular or not work well. Give those papers to Rosalie so she can see if it is a fix that can happen immediately or if we have to add it to the list for future upgrades.
Again, thanks to everyone who put in so much effort and made it seem that all was well throughout the upgrade. For most if not all patrons the upgrade wasn't even a blip on the radar!
Pat
A couple of things to note. The only thing that wasn't uniform was the taking of phone numbers for patrons. I did use the phone number on three occassions so I was happy that they were there. I think the next time it is imperitive that we all take them down they do help to identfy people who call and give their name which may not be the name on the card and also if the card number does not scan correctly which happened atleast once. All in all things went very smoothly. I would say I only had maybe 5 problems with all the information we scanned and took over the phone. That is fantastic. It is all because of the care and diligence in collecting information that you showed.
Here are the things that turned out to be minor problems that we can easiliy avoid the next time
There were 3 non bernardsville barcodes scanned, we had a wrong first name for the card number, and a card scanned incorrectly so I looked the patron up by the name you typed in. It really all worked well. There was just enough information and everything was easy to follow.
If you have any problems reported from Patrons please let me know. I don't anticipate any. I deducted the days fines if I renewed and adjusted accounts where necessary if I saw a problem.
One last thing. While using the upgrade, please jot down anything that seems to be irregular or not work well. Give those papers to Rosalie so she can see if it is a fix that can happen immediately or if we have to add it to the list for future upgrades.
Again, thanks to everyone who put in so much effort and made it seem that all was well throughout the upgrade. For most if not all patrons the upgrade wasn't even a blip on the radar!
Pat
# posted by Pat Kennedy-Grant : 12:30 PM
